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Solutions that make saying 'hello' a breeze in any language.
Interpreting Services
Definition
The process of verbally renditioning a conversation from one language (source language) into another language (target language) which ensures all participants can audibly understand each other.
How can Interpreting Services help your business?
Interpreting services assists your people and customers have meaningful conversations in over 300 languages.
Our interpreting services covers all live interaction channels including telephone, video, face-2-face and self-service multilingual IVRs. And with over 3,500 NAATI qualified interpreters partnering with The Hello Co, you can be assured that you’re in good hands.
Solutions for Interpreting
Choose the customer channel you need support for to learn more
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Translation & Localization Services
Definition
The written process of renditioning content from one language (source language) into another language (target language) which ensures end users can consume content in their native language.
How can Translation & Localization help your business?
Translation and localization services delivers content in language helping your customers understand your operations and offerings more succinctly.
Our translation and localization service covers forms of communication purposes including content, design and production, multimedia, voiceovers, subtitling and product testing. With over 300 languages to choose from, you can be assured your message won't be lost in translation.
Solutions for Translation & Localization
Choose the customer channel you need support for to learn more
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Design & Production
Design and prepare print ready documents and files for publishing in the public domain
Omnichannel Commerce
Definition
The process of embedding digital language capabilities across multichannel ecosystems allowing end users to self-serve in their native language.
How can Omnichannel Commerce solutions help your business?
By deploying our Omnichannel Translation APIs, you will be able to engage your customers across every digital channel, in over 100 languages.
Our solutions deliver content in language across your entire digital customer service operations which will reduce customer effort and lower your cost to serve.
Solutions for Omnichannel Commerce
Choose the customer channel you need support for to learn more
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Omnichannel Commerce API
Instantly translate all inbound and outbound customer SMS, Chat & Email
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Specialist Services
Definition
The process of leveraging our deep domain expertise to reshape your language services strategy.
Our subject matter expertise has been developed over decades working in the language services market having helped some of the largest and most trusted brands in the country and beyond.
How can Specialist Services help your business?
Our team have extensive experience in the language services market. With over 40 years combined experience, we are the pioneers of a reshaped language services market in Australia and New Zealand.
With our expertise, you can design specialised solutions bespoke for your business and customer service operations.
We can consult, design, deploy or take over your migrant customer service operations. All you have to do is say hello to start.
Solutions Specialist Services
Choose the customer channel you need support for to learn more
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Automation
APIs that allow your business to manage and consume language services - your way
Consultancy
Experts that can help your business redesign your language services strategy for improved CX.
Multilingual BPO
Outsource your migrant customer care operations in 300+ languages to contact centre experts.
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