Why buy from us?

subject matter experts

We possess over 40 years of combined experience in the language services market.

Our people have been the brains behind some of the most progressive solutioning across Australia and New Zealand for organisations including Telstra, Optus, Bupa, Red Energy, Lumo Energy, Alinta Energy, Origin Energy as well as the whole of New Zealand Government.

With our team, you get:

‍Reliable access to language support in over 300 languages
The ability to operate at scale across self-serve and assisted channels
Most importantly: No BS – we tell it like it is and get it done. Always.

WE DELIVER.

An unbeatable track record.

Our team is composed of pioneers who have successfully led a myriad of prestigious organisations through the development and implementation of groundbreaking language service strategies.

The architects of our foundation are celebrated for their unparalleled expertise in delivering language services that are not only reliable and scalable but also consistent and credible. This proficiency significantly boosts operational efficiency, eradicates inefficiencies in processes, and substantially lowers the costs associated with service delivery.

We consistently achieve exceptional service levels monthly, with a remarkable 99.8% of all demand for language support met on demand.

Our performance and commitment to our customers are unmatched.

We are responsive.

Privately Held. Distinctly Entrepreneurial.

In contrast to the language service offerings of legacy providers, our focus is squarely on enhancing the customer journey. Here, 'customer' encompasses both your team and the diverse individuals you serve.

Dedication is our mantra, regardless of client or opportunity size. Each client receives our unwavering commitment, ensuring that no contract or project is too big or small for our devoted attention.

Our success is measured by the results we deliver.

Our mission? To provide language support exactly when and where they're needed, guaranteeing that your organisation enjoys seamless access to language solutions that elevate the customer experience.

Lean Six Sigma is in our DNA. With the vast scale of our operations and the intricate needs of our customers, we apply Lean Six Sigma methodologies, including Contact Centre Best Practices, to stay nimble and adapt quickly to both your business fluctuations and ours.

Trust and transparency are the cornerstones of our relationships. We believe that the key to long-term success lies in nurturing connections with openness, integrity, and prompt communication, fostering a foundation of mutual trust with our customers.

We are serious about quality.

Going beyond industry norms.

We proudly carry the ISO accreditation mantle, underscoring our commitment to the highest standards in everything we do. From meticulous monitoring to actionable feedback and beyond, our dedication to excellence is unwavering.

In the realm of language services, spanning an impressive array of over 315 languages, The Hello Co. stands as a beacon of quality.

Our mission? To ensure every interpreted message remains true, safeguarding its integrity without compromise.

Our Quality Assurance Program goes beyond industry norms such as NAATI qualifications. It has to because expertise tells us this is a necessity. Our QA program is an integral part of our operation, embodied in The Hello Co.'s adherence to Contact Centre Best Practice Principles.

By continuing our commitment to quality, we not only uphold our reputation as an innovative, trustworthy, supportive, and professional partner in the language services industry but also reinforce our commitment to deliver unparalleled quality with every word interpreted and translated.

We reduce your cost to serve.

Doing more with less is our Modus Operandi.

We recognise the complexities businesses face in the current economic market.

Our response? A suite of strategic initiatives designed to significantly lower the cost to serve.

We achieve this by streamlining our operations through a lean business model that prioritises efficiency and effectiveness. And by employing maximum process automation, we're able to reduce overheads considerably compared to our competitors.

Finally, we understand that self-service plays a pivotal role in accessibility. Our self-service applications provide easy and efficient language access, streamlining your operations and ours, without adding to costs or resources.