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Experience matters.
Over 40 years of combined experience in the
language services market.
We're experts in language services.
And we’re ready to help you
and your customers.
We bring over 40 years of combined experience in the language services market.
Our people have been the brains behind some of the most progressive solutioning across Australia and New Zealand for organisations including Telstra, Optus, Bupa, Origin Energy as well as New Zealand Government.
With our team, you get:
- Reliable access to language support in over 300 languages
- The ability to operate at scale across all self-service and assisted channels
- Most importantly: No BS – we tell it like it is and get it done. Always.
Our Numbers
We work tirelessly to ensure we deliver for our clients and that we're meeting our performance obligations.
315+
languages available across migrant and indigenous communities
25 seconds
to connect to an interpreter in the language of your preference
99.8%
of all requests are serviced at the point of need with no scheduling needed
99.9%
services uptime with high levels of redundancy across our networks
3,500
NAATI qualified interpreters & translators across Australia and NZ
0.01%
Quality of Service feedback against total number of requests delivered
Solutions we've delivered
Client use cases
Our solutioning empowers clients with language capabilities across each customer touch point regardless of use case. Whether you're after a telephone interpreting solution or you have a more bespoke requirement,
we have the subject matter expertise to handle it.
Supporting New Migrants
Medical assessments for visa applicants seeking residency in Australia
Training AI machine translation engines
Translation speech recognition application training
Helping government get it right
CTO services for Emergency Management Agencies' localization projects
Industries we serve
Our people have over 40 years combined experience delivering language solutions to blue chip, market leading companies across health care, retail, utilities, telecommunications, government and more. This experience across such a wide range of industries is unmatched, and with each new client, we’re able to further improve our service and offerings for all clients.
Enterprise & SMB
Whether you're an ASX listed company or private enterprise, what we've come to believe is true. All our clients want a simple, efficient and effective language solution which meets their needs.
And we've got it!
- Efficient: We deliver reliable outcomes ensuring language access is always readily available.
- Customisable: Change management is our DNA meaning we're always ready to pivot for you.
- Responsive: Decades of industry experience means you can leverage our expertise.
- Skills: Over 300 languages supported including Auslan and Indigenous languages.
Government & Citizen Services
Language support plays a pivotal role in the delivery of services to migrant communities. Having a solid language services partner that offers a diverse range of outcomes is critical
for access and equity.
- Reliable: We deliver reliable outcomes ensuring language access is always readily available.
- Quality: Our 3,500 interpreters and translators are NAATI qualified.
- Experienced: Decades of industry experience means you can leverage our expertise.
- Language Depth: Over 300 languages supported including Auslan and Indigenous languages.
Health Services
Ensuring patients receive optimal care is paramount for their safety and wellbeing. Our job is to ensure you can communicate freely and with confidence in all medical settings.
- Dependable: We deliver reliable outcomes ensuring language access is always readily available to your patients.
- Agile: Tailoring solutions to ensure patient flow is not compromised is at our core.
- Domain Expertise: Decades of industry experience means you can leverage our expertise.
- Language Depth: Over 300 languages supported including Auslan and Indigenous languages.
Quality Assured
Being an ISO 9001:2015 Certified LSP means we go through audits quarterly ensuring all aspects of our business remains compliant and that our services are being delivered within ISO standards.
Our Trusted Partners
We work with market leaders in their respective fields to deliver best in class multilingual solutions for every channel.
- Contact Centre Solution Integrators
- Digital communication platform providers
- Cloud infrastructure partners
- NMT Localization partners
- Cyber Security partners
Enterprise Grade Security
Our clients need peace of mind that we’re protecting their data, and ours. This is a priority for us too. Working with market leaders in their respective fields, all our solutions as well as our business operations maintain a high level of security and encryption thanks to our ISO 27001 certified technology partners.
Furthermore, we’re certified by ISO for Technology Support Services which underpin our operations.
The Hello Co. All rights reserved.
