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Multilingual BPO Services
A fluent and culturally sensitive approach to handling your migrant customer operations in over 300 languages
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It makes commercial sense
We embrace technology and experts to solve your pain points when it comes to servicing migrant customers.
By outsourcing this customer category to us, our team provide solutions that allow you to focus your efforts and energy on your core operations.
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Your customers are served
by experts from their own community
Having access to a community of multilingual experts that can handle your customer operations provides an exceptional customer experience for your migrant customers. They are connecting and communicating with people from their own cultural and linguistic backgrounds that understand the nuances and context of living in Australia as a migrant. That's why they can deliver a far superior customer experience than employing a third-party vendor to provide language support.
Our multilingual customer service experts come with:
- NAATI qualifications which ensure your business is working with people that have highest level of language proficiency
- Appropriate security clearances including National Police Checks and Working with Children Checks
- Full customer induction specific to conversation frameworks, technology and supporting processes to serve your customers.
Services we offer
We have significant experience in designing solutions that deliver real tangible outcomes for our clients.
Our Multilingual BPO Service includes:
- Customer Service
- Sales Enquiries
- Email Management
- Lead Generation (Inbound & Outbound)
- Sales Support
- Helpdesk & Support
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The Hello Co. All rights reserved.
