Telephone Interpreting

Give your customers language support when they need it with our flexible telephone interpreting solutions.

Ready when you are

We're always on. Always available.

Our qualified interpreters are ready to help your customers whenever they need it.

Over 315 languages available 24/7/365.

Super-fast connections to qualified telephone interpreters with a speed to answer of less than 20 seconds.

We're here. Whenever you need us.

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CX Insights & Business Intelligence

No longer do you have to wonder how your vendor is performing.

We give you the tools and insights necessary to understand all you need to know about why your customers are calling including consumption trending and analysis. More importantly, vendor management became a whole lot easier with our BI SLA reporting dashboards which keeps everyone accountable.

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Workflows supported

We believe it's our job to support how your organisation wants to consume and use language services.
That's why we offer multiple workflows to support your operational objectives.

Business Outbound

We offer quick access apps that make connecting an interpreter to your active call a breeze.

Consumer Inbound

Drive customer contact organically and autonomously into your call centres with
self-serve apps

Scheduled Callbacks

When time is critical and queues
wait times are long, implement an automated call back solution.

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

We recognise Māori as Tangata Whenua and embraces Te Tiriti o Waitangi while embracing the three guiding principles of the Treaty – Partnership Participation and Protection.