Omnichannel Commerce Localization API

Plug and play Translation APIs for your digital customer interaction strategy

Which channels to translate?

Today companies need to be able to interact with customers on numerous contact channels, ranging from emails and phone calls, to chat and social media. No matter how customers make contact, these channels need to deliver a consistent, joined-up experience.

With our NMT APIs, you can simply pick the channels you want to provide a fluent and native customer experience in and watch your call centre become multilingual - virtually overnight.

Our APIs talk to your platform

Once you've identified which channels you want language support for, our TechOps team will work with your team to provision one of our NMT APIs for your customer communications platform.

The NMT APIs are secure and independent of your systems. They never touch your data. The APIs simply provide 'push and pull' of content which requires real-time translation from one language to another. It's that simple.

Voila!

Once activated, your customers will be able to access your organisation in their channel and language of choice. Depending on your communication technology stack and/or your customers language settings in their device's operating system, the APIs can naturally detect language preferences and provide real-time translations between your organisation and your customers.

Channels supported

We believe it's our job to support how your organisation wants to consume and use language services. That's why we offer APIs for every digital channel.

Websites

Virtual Assists

Live Agent Chat

In-App Messaging

Emails & SMS

NPS & CSAT

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