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We’re in the business of bringing people together.
Over the phone, in person, on video and beyond, our innovations bridge the gap across all communication channels. We give everyone a voice, all around the globe, in over 300 languages.
Why working with an LSP makes good sense
Partnering with a business that can help you speak to your customer in their language protects all parties in terms of risk.
An independent language services partner should be mandatory for businesses that operate regulated market sectors.
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An independent language services partner protects your business and your migrant customers in conversations relating to money, housing, social welfare, mental health and healthcare.
Our interpreters have been in your customers' position. They have lived their reality. This should give you piece of mind that your business is being served by people who genuinely understand the migrant customer experience.
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A language services provider operates at arms-length from your business meaning total impartiality in every conversation.
Removing risk should be a priority for every business today. That's why partnering with an ISO Certified language services provider that is independent should be a critical component of your customer care framework.
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What makes us tick?
Our Values
Our people live and breathe our values. They are the embodiment of The Hello Co.
Customer Service
Our team live and breathe "customer". It's in our DNA. We are truly customer first.
Truth Speaking
We have the hard conversations when needed so everyone knows where they stand. Transparency sits at our core.
Always Relevant
We work hard to intimately understand what you need to serve your customers based on your current and future needs.
Authenticity
We care about your business as much as ours. We know what we have to do to get it right for your customers.
Agility
We're highly agile to changing customer and market conditions. That's what makes us a great partner.
Our People
A diverse group of talented people with personalities that not only closely align with their ruling planets and spirit animals, but also align with our values as a business.
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Our Language Practitioner Workforce
Over 3,500 NAATI qualified Interpreters and Translators across Australia and New Zealand partner with us to assist migrant communities live meaningful lives.
"This business is very polite, warm and has friendly and professional staff. I must say the business is well organised and I really enjoy working for them. God bless The Hello Co".
Gay Mendoza
"I work for The Hello Co as a Vietnamese interpreter. The staff are very professional, efficient and do care very much about the interpreters. I feel appreciated and valued while working for them. I would highly recommend this company to anyone."
Trucy Nguyen
"The Hello Co. provides reliable and trustworthy language services to help a wide range of communities in Australia and New Zealand. I am proud to be a part of this team."
Lee Ping Chin
"I am a Cantonese and Mandarin speaking interpreter at The Hello Co. I have been working for this business for some time now. I would like to say thanks to all the staff in the business because they help, understand and assist when needed. They are an awesome team I enjoy working for them a lot.
Karen Wong
"I've been working for Rebecca for more than 4 years as a telephone interpreter. It has been a great pleasure to work with her and the professional, caring and supportive team. That made my job so much easier. Highly recommend to interpreters, agency clients, and the clients from all ethnic backgrounds".
Minjae Kim
Our Trusted Partners
We work with market leaders in their respective fields to deliver best in class multilingual solutions for every channel.
- Contact Centre Solution Integrators
- Digital communication platform providers
- Cloud infrastructure partners
- NMT Localization partners
- Cyber Security partners
Helping Indigenous Communities have a voice.
Language is essential to the wellbeing, culture and identity of Aboriginal and Torres Strait Islander people. It is an important part of their heritage. It's how they connect to country and helps them express their unique views.
In fact, there are around 250 Aboriginal and Torres Strait Islander languages still being spoken today.
To assist our clients, we've made a commitment to support First Nations languages in addition to Australia's migrant community languages. This is offered through our own First Nations Connect Program to help Indigenous Communities access language support when needing to speak with essential service providers.
The Hello Co. All rights reserved.
